Digital Exile: How I Got Banned for Life from AirBnB

This article recounts the author’s experience of being permanently banned from Airbnb without explanation or opportunity for appeal. The author was a loyal and frequent user of Airbnb, referring many friends to use its services. However, after an unpleasant encounter with a rude host, which resulted in a negative review from both parties, the author received a notice that his account had been banned permanently. The author believes that this action by Airbnb is unfair and heavy-handed, especially considering their brand message of community and connectedness. The author questions whether such bans should be allowed without oversight or regulation, and compares it to the Chinese Social Credit Score system where individuals can face severe consequences for not maintaining a high rating.